ACCURACY
I try to be as accurate as possible and give you as much information as I can within each item description, however as the majority of my products are completely unique and have a hand-made element to them, therefore some product variations may occur. If you need more information or specifics about the product you’re interested in, please email me via the contact page and I’ll talk you through them.
COLOURS
Again I try to be as accurate as possible with my product photography, but every computer’s monitor will display colour slightly differently and as such may not reflect the colour of the product on delivery.
AVAILABILITY
All products are made to order. Occasionally materials take longer than usual to arrive but I will notify you if the delay will be longer than 2 weeks. Certain products are available to pre-order/made to order and are specified as such in the item description.
PRIVACY POLICY
This privacy policy is for the website www.mountainandmolehill.com which governs the privacy of those who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owner Elizabeth Smallman. In addition, this policy also outlines the way this website processes, stores and protects user data and information.
THE WEBSITE
This website (and “Elizabeth Smallman”) takes a proactive approach to user privacy and ensuring the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
USE OF COOKIES
This website uses cookies to better the user experience. Where applicable it also uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer/device. (Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.) Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website also uses tracking software to monitor it’s visitors so as to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer/device’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. For further information, a link to Google’s privacy policy is provided at the bottom of this page.
Other cookies may be stored to your computer/device’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
CONTACT & COMMUNICATION
Users contacting this website and/or “Elizabeth Smallman” do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 (see link below). Every effort has been made to ensure a safe and secure form-to-email submission process, but advise users using such form-to-email processes that they do so at their own risk.
This website (and “Elizabeth Smallman”) may use any information submitted to provide you with further details about our products/services or to assist you in answering any questions or queries you may have submitted. This may include using your details to subscribe you to any email newsletter program we may operate from time to time.
EMAIL NEWSLETTER
From time to time this website (and “Elizabeth Smallman”) operate an email newsletter program, used to inform subscribers about products and services. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. In addition some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003 (see bottom of policy for link). All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of “Elizabeth Smallman”. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website/” Elizabeth Smallman” email newsletter program. If you would like a copy of the information held on you please get in touch via the contact details at the bottom of this policy or via this website’s contact page.
Email marketing campaigns published by this website or “Elizabeth Smallman” may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include (but is not limited to); the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
EXTERNAL LINKS
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout. Despite best efforts, this website/” Elizabeth Smallman” cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and both this website and “Elizabeth Smallman” cannot be held liable for any damages or implications caused by visiting any external websites mentioned.
ADVERTS & SPONSORED LINKS
This website may contain sponsored links and adverts. These will typically be served through our advertising partners who may have additional privacy policies related directly to the adverts they serve. Clicking on any such adverts will send you to the advertiser(s) website through a referral program which may use cookies saved on your computer/device’s hard drive to track the number of referrals sent from this website. Users should therefore note they click on sponsored external links at their own risk and this website and “Elizabeth Smallman” cannot be held liable for any damages or implications caused by visiting any external websites mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and “Elizabeth Smallman” participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor “Elizabeth Smallman” will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us directly.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
Through our social media platform accounts, this website and “Elizabeth Smallman” may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s (web addresses). Users are advised to take caution and good judgment before clicking any shortened URL’s published on social media platforms by this website and “Elizabeth Smallman”. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and “Elizabeth Smallman” cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations – The Guide
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Linkedin Privacy Policy
Mailchimp Privacy Policy
This website privacy policy was edited and customised by “Elizabeth Smallman” from an original. Full contact details for correspondence/queries:
Elizabeth Smallman
12 Painsthorpe Road, London, N16 0RB